How it works

Procedure for submitting an alert:

Do you want to make an alert? Do you have evidence of malpractice at Sant Feliu de Llobregat Town Hall?
Access the Information and Alerts Mailbox: Make a 'New Communication'. Your alert is confidential, but you can also make it anonymous.
Fill in the form: You can attach pdf, .txt, .rtf, .doc, .docx, .odt, .xls, .xlsx, .ods, .gif, .ti , . jpg, .jpeg and .zip
Save the numeric code: Only with this code will you be able to communicate anonymously with the person managing the alert
You have completed the alert: The person responsible for the investigation will receive a new alert notification.

The code is the only way to access this channel, and it is the communicator's responsibility to keep it.

Reception of the alert: The person responsible for the investigation informs the alerter of the reception.
Investigation phase: Verification of the plausibility of the facts and investigation.
Resolution of actions: Issue of report | recommendations
The person responsible for the investigation communicates with the whistleblower: Communication of the results of the investigations.
End of actions: The term is 3 months extendable for 3 more months in duly justified cases

Tracking and all communication with the assigned agent will take place exclusively within the application

It is important to describe the facts and context in great detail to facilitate the identification of the infringing action or omission and the persons allegedly responsible.
It is necessary to provide all available documentation and/or evidence about the situation being communicated, or objective indications that support its content.
The alerts must have special significance for the integrity of the Sant Feliu de Llobregat City Council Administration.
The information that is transferred must be based on reasonable certainty. Actions based on opinions alone will not be initiated.
Communications that lack foundation or are notoriously false will not be accepted.