• The Citizen Service Office aims to facilitate citizens' access to the City Council.
• Assumes the functions of assistance in the matter of Registers.
• It offers a comprehensive service of personalized attention to the public, through any channel: in person, by telephone or online.
• Are handled immediately and complete several simple procedures initiated other more specific.
• Comprises a team of versatile formed specifically trained customer service and to meet the various problems that are related to the municipal administration.

Services it offers, access channels and timetables:

Face care:

• General information on municipal services, the administrative procedures and the city.
• Registry entry documentation.
• Opening proceedings which the OAC has delegated the competition and requirements for documentation when necessary.
• Realization of entire processes (occupations of public roads, notices of works, previous appointments, etc.).
• Registration procedures and delivering flyers.
• Issuance of electronic signature certificates idCAT.
• Certificates of real estate.
• Charges for settlement by credit card gateway.
• Punctual support and guidance to citizens in electronic processing through computers intended for the public.
• Receiving and channeling complaints and suggestions.
• Orientation citizenship procedures with other administrations.

Telephone support:

93 685 80 00 (switchboard) - 93 685 80 01 (information)

• General information on municipal services, the administrative procedures and the city.
• Carrying out procedures that do not require an express signature.
• Support and accompaniment to electronic processing
• Appointments.
• Receiving and channeling complaints and suggestions.
• Customer queries the status of the proceedings.
• Orientation citizenship procedures with high authorities.

Telematics Services:

• Reception and management of citizens' e-mails: oac@santfeliu.cat and ajuntament@santfeliu.cat
• Reception and channeling of requests and electronic procedures available in the catalog of procedures municipal website.

Attention by video attention:

• General information on municipal services, the administrative procedures and the city.
• Support and accompaniment in electronic processing.
• Management of registrations and delivery of flyers.